- Patients have the right to see the doctor of their choice and we will do our utmost to accommodate this.
- Patients have the right to be treated courteously and a right to absolute confidentiality.
- Patients will be treated as individuals and partners in their healthcare irrespective of their ethnic origin or religious and cultural beliefs.
- Patients with urgent medical conditions will be given priority and will be seen as soon as possible.
- We operate a nurse triage system where the nurse will be able to provide immediate medical advice over the phone, refer patients to the doctor on call or offer emergency appointments.
- The practice will offer advice and seek to inform patients of steps they can take to promote good health and to avoid illness.
- The practice will inform patients of services and developments within the practice which are likely to influence the service provided to them.
- Every newly registered patient is entitled to a health check.
- Patients should normally be seen within 20 minutes of their appointment time. If you are kept waiting longer than this, you should enquire at reception as to the nature of the delay.
To help us in continuing to provide you with the highest level of healthcare and service, we would ask you to bear in mind the following points:
- The most important person when it comes to maintaining your health is the patient. Looking after your own health is very important.
- Please be courteous to our staff at all times. Please remember that they sometimes have to work under difficult circumstances. It is not the receptionists fault if the doctor is delayed or unavailable.
- Please keep appointments you make or cancel in good time as non-attendance can inconvenience other patients and wastes appointment slots.
- An appointment is for one person only. Where another family member needs to be seen or discussed, an additional appointment will be required.
- Patients should make every effort to consult at the practice to make best use of nursing and medical time. Home visits should be medically justifiable and not solely requested for convenience.
- Please let us know if you change your name, address or telephone number so that we may update our records.
The practice has become increasingly aware of the use of Facebook and other Social Media platforms by patients as a means of them expressing their views regarding Tay Court Surgery.
Due to patient confidentiality, the practice is not in a position to respond to such 'Posts', nor clarify exactly what happened and the rationale for clinical decisions. Once a 'Post' has been put online, it is almost impossible to remove and defamation laws are equally applicable to Social Media. Although we may not reply, we are frequently made aware of such 'Posts'.
Never-the-less, we do genuinely welcome and encourage the views of patients to enable us to improve the service which we deliver, however all feedback to the practice should be made via the appropriate channels.
The clinicians sometimes receive 'Friends' requests online from patients.
Whilst 'Friend requests' are usually well-meant, the British Medical Association (BMA) advise that clinicians should refuse 'Friend requests' from current or former patients of the practice, so please do not be offended that your request is declined.