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Noticeboard

COVID-19 Due to the ongoing COVID-19 epidemic, we ask that all patients who require appointments phone Reception on 01382 228228 and DO NOT attend in person to do so. All requests for appointments will be Triaged by our Reception staff in the first instance.

If you are experiencing coronavirus symptoms you should stay at home and self-isolate for 7 days. Please visit www.nhsinform.scot/coronavirus for the up-to-date information. If your symptoms worsen (or last longer than 7 days) then you should call NHS24  on 111 for further advice. Please only phone the Surgery for non-coronavirus queries.

Appointments

calendarTemporary Update

Due to the ongoing COVID19 pandemic we have changed our normal appointments procedure. All requests for appointments will be triaged by our Reception staff and you may be offered a callback by a clinician if appropriate. All routine appointments for Chronic Diseases have been suspended until further notice.

Normal GP Surgery hours are from 08:00 to 18:00 Monday to Friday on a rota system. We also provide extended hours on Tuesday and Thursday mornings from 07:30. If you wish to make an appointment please contact our receptionists on 01382 228228. The receptionist will ask for your details and a brief description of your condition so they can offer you an appointment with the appropriate doctor or nurse.

Please remember that not all conditions will require that you need to be seen in person by a GP. Our nurses are able to treat a range of minor conditions. When requesting an appointment, our reception staff will ask you for a short description of your condition in order that we can provide you with the most suitable appointment.

Please note the following:

  • Appointments are for one patient only.
  • Please attend for your appointment on time. Patients who attend more than 10 minutes after the appointment time will not be seen.

Cancellations & Lost Appointments

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you do not cancel an appointment  in time  then the appointment will be wasted.

In the 3 month period from Oct to Dec 2019 there were 433 appointments where patients did not attend. This equates to over 72 hours of clinical time lost.

 
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